Abubakar Durosinlorun
Customer Service & Administrative Professional
Coventry, United Kingdom.About
Highly customer-focused professional with over 5 years of experience in customer service, administrative support, and stakeholder engagement across public and non-profit sectors. Proven ability to simplify complex information into clear guidance, resolve intricate queries, and enhance service delivery through proactive problem-solving and efficient case management. Adept at fostering collaboration and committed to supporting individuals in making informed decisions, contributing to improved operational efficiency and positive community outcomes.
Work
→
Summary
Currently serving as a Customer Service Advisor, Abubakar provides expert advice and resolves complex queries for Royal Mail customers, ensuring efficient service delivery and high satisfaction.
Highlights
Resolved complex delivery, claims, and redirection queries for customers via telephone, ensuring efficient and accurate resolution.
Translated intricate Royal Mail policies into straightforward explanations, significantly enhancing customer understanding and decision-making.
Proactively managed high call volumes while consistently meeting service delivery standards in a demanding, fast-paced environment.
Collaborated effectively with operational teams to trace and resolve complex customer issues, improving resolution times and customer satisfaction.
Ayede, Oyo State, Nigeria
→
Summary
As an Administrative Officer, Abubakar provided comprehensive administrative support to staff and students at Federal Polytechnic Ayede, streamlining documentation and enhancing operational efficiency.
Highlights
Provided comprehensive administrative support to academic and operational staff, ensuring accurate documentation and efficient case management.
Simplified complex policies and procedures into clear explanations for students and colleagues, improving comprehension and compliance.
Managed confidential records in strict adherence to data protection standards, ensuring privacy and regulatory compliance.
Spearheaded the implementation of a more efficient document management system, significantly improving service delivery and operational effectiveness.
Unknown, Nigeria, Nigeria
→
Summary
In his role as Customer Service and Stakeholder Support Officer, Abubakar guided beneficiaries on support initiatives and managed inquiries, significantly enhancing accessibility and community engagement.
Highlights
Acted as the primary point of contact for beneficiaries, providing clear guidance on scholarship applications, donations, and community support initiatives.
Managed a high volume of inquiries via phone, email, and in-person, ensuring timely and accurate responses to stakeholder needs.
Translated complex eligibility criteria and funding processes into plain language, significantly enhancing accessibility for beneficiaries.
Supported outreach events by delivering informative sessions and guidance to community members, increasing engagement and program participation.
Contributed to service improvements by reviewing processes and proposing practical changes that enhanced overall accessibility and efficiency.
Skills
Communication & Interpersonal
Strong Communication, Active Listening, Clear Guidance, Complex Information Simplification, Professionalism, Drafting Correspondence, Adaptability, Collaboration, Teamwork.
Customer Service & Support
Customer Service, Customer Support, Telephony Support, Web-based Support, Query Resolution, Issue Escalation, Stakeholder Engagement, Outreach, Service Delivery Standards.
Administrative & Operations
Case Management, Accurate Record Keeping, Documentation Management, Confidential Record Management, Data Protection, Service Improvement, Problem-Solving, Process Optimization, Efficient Document Management Systems.
Technical Proficiency
IT Proficiency, Microsoft Office Suite, Database Management.